IBM 3 Year Onsite Repair 9x5 4 Hour Response

If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer\'s site. IBM on-site repair (IOR): Repair is performed at the customer\'s site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer\'s site.

• Type Extended service agreement
• Service Included Parts and labour
• Location On-site
• Full Contract Period 3 years
• Response Time 4 hours
• Service Availability 9 hours a day / 5 days a week
• Designed For IBM System x3400 M2 , IBM System x3400 M3 7379