3Y PREMIER SUPPORT

Looking for a step-up for your business and your employees' support experience Lenovo Premier Support gives VIP treatment to both your IT staff and end users. Lenovo understands IT needs to increase efficiency, reduce complexities, and keep your end users up and running. Lenovo knows your end users expect fast and frustration-free support. Lenovo can deliver. Get a direct line to the elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution. You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.

Key Product Info

• Hassle-free, advanced technical support available 24 x 7 x 365
• Comprehensive hardware and original equipment manufacturer software support*
• Simplified end-to-end case management with a single point of contact
• Proactive relationship and escalation management with Technical Account Managers
• VIP service with labor* and parts* prioritization
• Comprehensive suite of reporting to help identify trends and proactively address issues*
• Easy reference to Premier Support contact centers worldwide with optional Asset Tags*
• Customized dashboards for your Lenovo assets and warranty and service delivery information with the Lenovo Service Connect portal*
• Subject to terms and conditions. Please review before purchase.