Count on Cisco Smart Net Total Care for reliable support and flexible hardware coverage, backed by the Cisco Technical Assistance Centre (TAC) experts who ensure your business stays up and running. This service not only offers swift, expert technical assistance but also integrates smart features that provide real-time insights into your installed base, contracts, and security alerts. These insights enhance the efficiency of your support workflows.
CON-SNTP-C11118P provides access to Cisco TAC experts service round the clock, every day of the year. Additionally, we provide a wealth of online self-help resources, such as our extensive knowledge library, operating system software downloads, and support tools to help you swiftly address network issues, often without the need to open a support case. Furthermore, we offer a range of advanced hardware replacement options, from two-hour delivery to next-day service, ensuring you’re covered seven days a week, even on holidays.
The Smart Net Total Care portal delivers these intelligent capabilities, offering actionable reports and automation to support your Cisco products. Customizable screens provide you with the latest information about your service coverage, product lifecycles, and relevant alerts for your network.
Together, this combination of technical support and smart features empowers you to resolve issues faster, reduce risk, and enhance operational efficiency.
Key Features:
- Accelerate Issue Resolution: Quickly identify and address problems, streamlining your incident management processes to elevate IT service levels.
- Minimise Risk: Gain access to Cisco technical experts and intelligent tools that offer 24/7 visibility into the state of your IT infrastructure, reducing potential risks.
- Stay Updated: Stay current with operating system updates and patches to maintain a secure and high-performing network.
- Enhance Efficiency: Leverage management tools and automated processes to boost operational efficiency.