If it breaks, we'll fix it
Should your phone develop a fault we'll collect it, repair it and send it back to you completely free of charge with zero fuss.
If it can't be fixed, we'll pay you
If we can't get to the bottom of the fault, we'll offer you a like for like replacement or settlement based on the mobile value at the time plus the estimated cost of repairs had the right parts been available.
All costs included
The parts, labour, call out and delivery charges are all covered by us, so you can be sure there are no hidden costs
If it breaks, we'll fix it
Should your phone develop a fault we'll collect it, repair it and send it back to you completely free of charge with zero fuss.
If it can't be fixed, we'll pay you
If we can't get to the bottom of the fault, we'll offer you a like for like replacement or settlement based on the mobile value at the time plus the estimated cost of repairs had the right parts been available.
All costs included
The parts, labour, call out and delivery charges are all covered by us, so you can be sure there are no hidden costs
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HP best practices
Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HP best practices
Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Recommendations for firmware version and software patching on supported products to help prevent problems
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HP best practices
Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
