What is a laptop?
A laptop is a computer that you can carry and use in different places. It has a screen, keyboard, touchpad, battery and computer parts inside the case. You can use it for internet browsing, email, documents, photos, video calls and more.
A portable computer
A laptop can run from its battery or its charger. Close the lid when you need to move it, and carry it carefully with two hands.
An operating system
The operating system is the main software that runs the laptop. Common examples are Windows, macOS and ChromeOS.
Apps for tasks
An app is a programme that does a job. A browser opens websites, a word processor helps you write and a media player plays music or video.
Saved work
A file is a saved item such as a letter, photo, video or spreadsheet. You can keep files on the laptop or in online storage.
Learn the main parts of a laptop
These parts are on most laptops. Their shape can vary, but their basic jobs are usually similar.
A quick pointer tip If you lose the arrow on screen, move your finger on the touchpad or move a connected mouse. The pointer shows where the next click will happen.
Set up your laptop for the first time
Follow these steps when you first turn on the laptop. The words on screen may differ slightly, but the main choices are similar.
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Connect the charger
Plug the supplied charger into a suitable power source and into the laptop. Keep it connected while setup and updates are running.
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Press the power button once
Press and release the power button. Wait for the laptop to start. If the screen stays blank, check the charger before pressing the button again.
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Choose the basic settings
Select your language, country or region and keyboard layout. These choices affect the words, symbols and date format you see.
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Connect to trusted Wi-Fi
Choose your home Wi-Fi name and enter its password. Avoid entering passwords into a network you do not recognise.
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Sign in or create an account
Follow the instructions for your Microsoft Account, Apple Account or Google Account. Use a work or school account only when the organisation asks you to.
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Create a password or PIN
Choose sign-in details that other people cannot easily guess. Keep a safe record of recovery information, and do not share it publicly.
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Install updates
After setup reaches the main screen, check for system updates. Keep the charger connected and allow the laptop to restart when asked.
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Try one simple task
Open a browser, visit a trusted website and adjust the volume. This gives you a quick way to check the screen, touchpad, keyboard, Wi-Fi and sound.
Useful Windows shortcut On a Windows laptop, press Win I to open Settings. You can use the mouse or touchpad instead by selecting Start and then Settings.
Find your way around the laptop
The names change between laptop types, but these areas help you open apps, change settings and find saved work.
Windows
Use the Start menu to find apps and settings. The taskbar sits along the bottom and shows pinned or open apps. File Explorer helps you find saved items.
MacBook
The menu bar runs across the top. The Dock is usually at the bottom and holds apps you use often. Finder helps you browse saved items.
Chromebook
Use the Launcher to find apps, settings and saved items. The shelf is the row of apps at the bottom or side. The Files app helps you browse saved items.
Mouse or keyboard You can use the touchpad to select an item, or use a mouse if that feels more comfortable. Keyboard shortcuts are optional, so you can learn them gradually.
Open apps and find your saved work
Apps and saved items are easier to manage when you know what each action means. Start with these everyday examples.
Open an app
Choose its icon from the Start menu, Dock, Launcher or shelf. You can also search for the app by name.
Save your work
Select Save in the app and choose a name and location. Saving creates a copy you can open again later.
Find a saved item
Use File Explorer, Finder or Files. Look in Documents, Pictures or Downloads, depending on what you saved.
Download something
A download is a copy brought from the internet to your laptop. Only download items from websites and people you trust.
Close a window
Select the close button in the corner of the window. If an app asks whether to save, choose Save when you want to keep your changes.
Ask for help
Search the app's Help menu or the manufacturer's support pages. Include the laptop type and the exact message you see.
Simple file habit Give saved items clear names, such as Holiday plans or January budget. This makes them easier to recognise later.
Use the internet safely
A laptop can connect you to websites, email, video calls and online storage. These simple habits help you stay in control.
Ready for an everyday laptop?
If you are choosing your first laptop, start by listing the tasks you expect to do most often. Browsing, email, documents, video calls and general home or study use can point you towards an everyday laptop range. Compare the screen, storage, memory, battery details and operating system on each product page.
If something does not look right
Small problems are common when you are learning. Try the simple check that matches what you can see.
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The screen is blank
Check that the charger is connected and that the laptop is switched on. Look for a power light before contacting the manufacturer.
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There is no internet
Check Wi-Fi, confirm that you chose the right network and move closer to the router. Try opening another trusted website.
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You cannot find an app
Open Start, the Dock or the Launcher and search for its name. The app may be installed but not pinned to your usual app area.
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You cannot find saved work
Check Documents, Pictures and Downloads in File Explorer, Finder or Files. Search by the name you gave the item.
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You see a message you do not understand
Read the whole message and write down the exact words. Do not share account details with an unexpected caller or pop-up. Use the manufacturer's official help pages or ask someone you trust.
Laptop basics questions, answered
What should I learn first on a laptop
Start with the power button, touchpad, keyboard, volume control and Wi-Fi. Then learn how to open an app, save an item and find it again.
What is the difference between a laptop and a desktop computer
A laptop is designed to be carried and has a built-in screen, keyboard and battery. A desktop computer usually stays in one place and uses separate equipment such as a monitor, keyboard and mouse.
What is an operating system
An operating system is the main software that helps you use the laptop. Windows, macOS and ChromeOS are examples. It controls the desktop, settings, apps and many connected devices.
How do I connect a laptop to Wi-Fi
Open the network or Wi-Fi control, choose a network you recognise and enter its password. If it does not connect, check the password and whether other devices can use the same network.
Where are my documents and photos saved
They are saved in a location chosen by the app, often Documents, Pictures or Downloads. Use File Explorer, Finder or Files to browse these locations, or search for the item's name.
Do I need to learn keyboard shortcuts
No. Shortcuts can save time, but you can use the mouse or touchpad and on-screen menus instead. Learn one shortcut when you feel ready.
What should I do if I make a mistake
Pause and read the screen. Many actions can be cancelled with a Cancel or Back button. If you are unsure, do not enter personal details or delete anything. Ask someone you trust or use official support guidance.