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  • Accelerate Issue Resolution: Quickly identify and address problems, streamlining your incident management processes to elevate IT service levels.
  • Minimise Risk: Gain access to Cisco technical experts and intelligent tools that offer 24/7 visibility into the state of your IT infrastructure, reducing potential risks.
  • Stay Updated: Stay current with operating system updates and patches to maintain a secure and high-performing network.
  • Enhance Efficiency: Leverage management tools and automated processes to boost operational efficiency.
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dell XPS 1Y PROSPT TO 3Y PROSPT

SKU: XNBNMN_1PS3PS

  • 24x7 direct access to in-region ProSupport engineers
  • Proactive automated issue detection and alerts with SupportAssist technology
  • Next business day onsite support after remote diagnosis
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  • Covers repair or replacement for manufacturing defects
  • Onsite support after remote diagnosis
  • Online and phone support - Monday - Friday during local business hours
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  • Covers repair or replacement for manufacturing defects
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  • Covers repair or replacement for manufacturing defects
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  • Onshore technical call center support from Sydney, NSW
  • Weekday 7am – 7pm technical call center support
  • Next business day onsite labor* parts prioritization
  • Designated onshore technical account manager for specialized troubleshooting
  • Single contact for end-to-end case management to see all issues through to closure
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  • Onshore technical call center support from Sydney, NSW
  • Weekday 7am 7pm technical call center support
  • Next business day onsite labor* parts prioritization
  • Designated onshore technical account manager for specialized troubleshooting
  • Single contact for end-to-end case management to see all issues through to closure
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  • Covers repair or replacement for manufacturing defects
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  • Remote problem diagnosis and technical telephone support
  • Prepaid shipping label, materials, and instructions
  • Convenient door-to-door service
  • Next Business day exchange
  • Get a replacement unit the next business dayDon't lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.
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  • Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
  • Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
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